ZigZagSport Casino - プレイヤーの撤退は遅れています。

I played on ZigZag Sport and was lucky to win around 5000 euro.

I did my first withdrawal 21st October by Bank Card. The same day they told me just to withdraw through Crypto is available. Even if I did deposit with bank card. 

Since 21st October I've made many attempts to make withdraw through Crypto but just one attempt has been successful (withdraw 200 euro). My last withdraw is pending since 19th November.

No help came from live chat, they have just repeated over and over that they have an increased number of transactions. When can i receive my money? 

Another thing to have in mind is that maximum withdrawal each time is 500 euro. And I have almost 5000 euro on my account and want to withdraw everything because my money is not safe there…

Dear Joakim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Joakim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.