ZotaBet Casino - 選手の退会が遅れました。

I won 800 eur.I made withdraw tuesday anf if asked them where is my withdraw they say its taking time more 48 hours.what that mean.im afraid i dont get the money becuse its third day.Usually normaö casinos make withdraw 24 hours .

Dear reigam84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Its fully vertification done long time ago.ok i wait but i think its not fear if i win then i havd to wait so long but if i deposit then its all ok.I think tvat cadinos should be to tell to clients that before deposit

Then zotabet says i have to wait little longer then they dont answer very irrogant respone first they said 48 hpurs every time different story for me its very suspicious

They even dont answer anymore in live chat i think they dont gonna pay i dont undwrstand why they have big rating 7.8like seriously ?

I fully understand your frustration, reigam84. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok thank you i hope to

Hinow its ok i got the money . Thank you problem solved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, reigam84, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru