10Cric Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Hello d casino guru..

I haded account in 10cric account and it's not too old too and also I dont breach any of there terms and conditions, still they are blocked my account and says not returning my deposit.. it's about 2.3k... they are totally scammers... Please look at to this issue and atleast tell them to give my money back...

Thank you

Dear businessac9900,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10Cric Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did the casino inform you about specific broken rules?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear businessac9900,

Could you please share with me your communication with the casino to support your case? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear businessac9900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.