1Bet Casino - プレイヤーの出金が遅れている。

The 1Bet Casino delays the payout in the chat you only get answers like: it has been forwarded, be patient, you will receive an email but no information on how long it will take, it is clear you do not want to pay out. I already got a payout of 500€ the second was 700€ but they deducted 8% processing costs so I only got 644€. Now it's €2000 and now it's obvious they don't want to cash out. There is no reply to emails

Das 1Bet Casino verzögert die Auszahlung im Chat bekommt man nur antworten wie: es wurde weitergeleitet, haben sie Geduld, sie bekommen eine Email aber keine Angaben wie lange das dauert es ist klar sie wollen nicht auszahlen. Ich habe schon eine Auszahlung von 500€ bekommen die zweite war 700€ aber da haben sie mir 8% Bearbeitungskosten abgezogen also habe nur 644€ bekommen . Jetzt geht es um 2000€ und jetzt ist es offensichtlich sie wollen nicht auszahlen. Auf E-Mails gibt es keine Antwort

Dear satorina66,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your information I will wait and contact the casino from time to time.

Thanks

Dankeschön für ihre Information ich werde warten und das Casino hin und wieder kontaktieren.

Danke

After 7 days the payout would be approved and the money was received yesterday, but I was deducted 8 percent (€160) if you paid out more than once a month. I'm glad that it went well but still not a reputable casino.

Thanks!

Nach 7 tagen würde die Auszahlung genehmigt und gestern das Geld erhalten allerdings wurden mir 8 Prozent (160€) abgezogen wenn man mehr als 1mal im Monat auszahlt.. Bin froh das es noch gut gegangen ist aber trotzdem kein seriöses Casino.

Danke!

Dear satorina66,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru