1Bet Casino - プレイヤーの出金リクエストが遅れました。

I made some good winnings and made some withdrawals within my weekly 5k€ limits. I've been paid some payments but my latest payment has been standing since 12.09.2023. I contacted them via email, livechat, vip agent, multiple and multiple times but eachtime they're giving me bad excuses.. and not paying my money.

Dear jiji4747,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify when was the last time you successfully made a withdrawal of your winnings from the casino?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Case resolved, payment was made.

Dear jiji4747,

I'm glad to hear you received your funds. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru