1Bet Casino - 決済が遅延しているとのクレームがあります。

I placed a bet and requested a payout. I've been waiting for 3 days for a bank transfer withdrawal. They haven't given me a clear answer, and I've already asked over 10 times. Can this be expedited? Because it's unbelievable what they're doing. I also have the same issue with Sporospin, where I've been waiting for a 600 payout for 3 days, and with Legiano for 500 (I've been waiting since 4th December). This is impossible, and I hope to get the money I've earned. Customer Service is always "patient" and they keep giving the same copied responses! There's nothing to do but wait. Can Casino Guru perhaps do something to help us all get our money?

Ich habe Wette eingesetzt und Geld angefordert. Ich warte schon 3 Tage auf Banktransferauszahlung. Die haben keine klare Antwort für mich und ich habe schon über 10 mal nachgefragt. Kann man das beschleunigen? Weil das unglaublich ist was sie machen. Ich habe auch das gleiche Problem mit Sporospin, wo ich warte seit 3 Tage auf 600 Auszahlung und Legiano 500 (ich warte schon seit 4.12.). Das ist unmöglich und ich hoffe ich kriege mein verdientes Geld. Customer Service ist immer "geduldig" und die geben immer die gleiche kopierte Antworte! Man kann nichts tun, nur warten. Kann Casino guru vielleicht etwas tun, damit wir alle Geld kriegen?

Dear Milos87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They asked me today if I could send my photo with my passport. I've done it now. I hope they'll send me money now.

Die haben mich noch heute nachgefragt, ob ich mein Foto mit Passport senden kann. Ich habe es jetzt gemacht. Ich hoffe die schicken mir Geld jetzt.

1bet has finally paid out. Thank you for your effort!

1bet hat endlich gerade ausgezahlt. Danke für Ihre Mühe!

Dear Milos87, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru 

Dear Milos87,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Since then, my withdrawal has been successful many times. I have won a few more times and have been paid out. It takes 3-4 days, but the money has always been there. Only my first withdrawal was a bit slower.

Thank you!

Meine Auszahlung war seitdem vielmals erfolgreich durchgeführt. Ich habe noch paar mal gewonnen und ich war ausgezahlt. Die brauchen zwar 3-4 Tage, ber Geld war bis jetzt immer drauf. Nur meine erste Auszahlung war bisschen langsamer.

Danke euch!

Dear Milos87, 

Thank you for the confirmation again. It must have been an technical issue that the complaint was not closed after my previous message.

Regards,

Nick