1win Casino - プレイヤーのアカウントは明確な理由もなく閉鎖されました。

Dear nainishpatel44,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello tomas

I have play since 10-15 days before send the documents in 1win casino, I have send all documents on 26th may, 2023 and they block my account on 6 june, 2023.i don't use any type of bonus in 1win .

Thank you for your reply. Could you please advise how much is your balance in the casino? Did the casino confiscate any balance on your account as a result of the accusations they made against you?

Hello Tomas,

I don't have any balance in 1win but I want to know why my account was blocked? I don't use any type of bonus and I don't fraud with the company and alos send all the documents they want, then why my account was block? Please I request to you and 1win unblock and verify my account otherwise give me a proper reason and evidence for blocking my account.

Please understand that we can’t penalize the casino for closing your account.

Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. If the casino doesn't withhold any of your funds, we cannot help you further, if the casino refuses to inform you further.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.