1win Casino - プレイヤーのアカウント確認が遅れています。

Dear genbasky2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I completed kyc at the beginning of October, all my documents were accepted, the results of the check were marked as up to 30 days. 30 days have already passed, no answer, 1vin is silent on the mail

kyc я завершил еще в начале октября, все мои документы были приняты, результаты проверки были обозначены как до 30 дней. 30 дней уже прошли, ответа нет, на почте 1вин молчит