1win Casino - プレイヤーの出金が遅れている。

I tried to withdraw the amount I deposited and was prevented.

I would like my money back, as the site crashes and I can't bet.

I try to talk to the attendant and it always gives the same message.

Tentei retirar o valor que depositei e fui impedida. 

Gostaria de ter o meu dinheiro de volta, visto que o site trava e não consigo apostar. 

tento falar com atendente e da sempre a mesma msg.

Dear xh6sms4zcb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear xh6sms4zcb,

Have you received your withdrawal from the casino yet?

Dear xh6sms4zcb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.