1win Casino - プレイヤーの撤退が遅れています。

I hold an account with 1win app with account no 87420316. I had done withdrawal of two amount 45k each out of which one has been settled and other not . On speaking to vip manager and support team they are just sharing one transaction details which is settled bug no one is talking about other withdrawal .They have done fraud to me .

No one has solved my problem yet and my money is still with 1win team and they are not addressing the exact issue.

One of the worst application or casino to trust and play with 1win. They are doing fraud on daily basis by not settling the amount .

Today is 16th day of my withdrawal which is not yet settled

Dear Akhilesh,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your withdrawal from the 1win.

To help us better understand your situation and assist you effectively, could you please provide a few more details? Specifically:

• Could you confirm whether you made your withdrawals with or without an active bonus?
• Can you provide the transaction ID for the withdrawal that has not yet been settled?
• Have you received any specific information from the support team regarding the status of your pending withdrawal, apart from the transaction details you mentioned?
• Have you kept records of your communications with the VIP manager and support team? If so, could you please forward any relevant messages to petronela.k@casino.guru?

Your cooperation is crucial for us to proceed with this case and work towards a resolution. Without your input and the necessary information, we won’t be able to move forward effectively.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela