1win Casino - プレイヤーの撤退が遅れています。

I hold an account with 1win app with account no 87420316. I had done withdrawal of two amount 45k each out of which one has been settled and other not . On speaking to vip manager and support team they are just sharing one transaction details which is settled bug no one is talking about other withdrawal .They have done fraud to me .

No one has solved my problem yet and my money is still with 1win team and they are not addressing the exact issue.

One of the worst application or casino to trust and play with 1win. They are doing fraud on daily basis by not settling the amount .

Today is 16th day of my withdrawal which is not yet settled

Dear Akhilesh,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your withdrawal from the 1win.

To help us better understand your situation and assist you effectively, could you please provide a few more details? Specifically:

• Could you confirm whether you made your withdrawals with or without an active bonus?
• Can you provide the transaction ID for the withdrawal that has not yet been settled?
• Have you received any specific information from the support team regarding the status of your pending withdrawal, apart from the transaction details you mentioned?
• Have you kept records of your communications with the VIP manager and support team? If so, could you please forward any relevant messages to petronela.k@casino.guru?

Your cooperation is crucial for us to proceed with this case and work towards a resolution. Without your input and the necessary information, we won’t be able to move forward effectively.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Please find the details asked below.

Could you confirm whether you made your withdrawals with or without an active bonus?- Without active bonus

Can you provide the transaction ID for the withdrawal that has not yet been settled? - There is no transaction I'd provided by the 1win platform (withdrawal was made on dated 7th oct)

Have you received any specific information from the support team regarding the status of your pending withdrawal, apart from the transaction details you mentioned? - support team is just sharing me one transaction I'd provided UTR no which is already settled but on asking for 2nd utr details they are not giving any proper response nor raising ticket correctly. 8 times raised ticket explaining the problem but they never supported with correct details .

Have you kept records of your communications with the VIP manager and support team?- WhatsApp record is available, there is no other response from the vip manager apart from stating I will get back to you after checking with payment team . And the same conversation repeats from last 16 days . No one is sharing the second withdrawal details since I assume they have never transferred me the money that's the reason they are not sharing any utr details and avoiding all time by closing the ticket with one utr no.

If you can support with the transaction date as mentioned it would be great since on same day there were two withdrawal given , one settled , one still awaited yo receive in bank account.

Regards

Akhilesh

Thank you very much, Akhilesh, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Team,

Kindly close the case. They have settled the amount yesterday.

Thank you

Thank you, Akhilesh, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru