1win Casino - プレイヤーの撤退は繰り返し拒否されます。

Hello. Withdrawal rejected all the time, the amountof withdrawal is 300€.

Live support doesnt help.

Dear sheinoozart,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with 1win Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your withdrawal requests keep getting rejected?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My account iscompleted for game.

Was one succsesfully withdrawal long time ago.

There is no bonuses for me.

Support is saying that thewithdrawall will be completed in 48 hoursbut money never leaves account

Withdrawal succsesfull, can close the case

Dear sheinoozart,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru