1win Casino - プレイヤーの撤退は遅れます。

My withdrawls are still pending for more than 48 hours contacted the chat told me to wait 48 h max now time has exceeded i sent a mail to the support still no answer

Hello Raiddy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? When exactly was your account fully verified? Did you use any bonus to accumulate your current balance?

If it's your first ever withdrawal request be sure to wait at least 14 days after your verification. It is very common that the first payout takes longer as the casino needs to check every detail you provide.

Looking forward to your answer.

Regards,

Nick

hello

still nothing heared from either casino chat or mail

i contacted the chat support today and still no answer same answers we are passing ur complain to the department try again later

my withdrawl ammount iincreased to 5105

and i added multiple crypto withdrawl method

Hello again Raiddy,

Please be sure to wait at least until next week as I recommended above. First withdrawal requests take always longer than usual as the casino do many double checks during verification and your betting patters to prevent any misunderstanding. If the money wouldn't arrive by then, we will definitely try to intervene.

Regards,

Nick

Today they answered the email and asked to wait 14 day ill kindely wait hoping everything will be fixed

Hello Raiddy,

In that case I would only recommend to wait for 14 days. I will prolong the timer and set it on you. Please let me know if there would be any update.

Regards,

Nick

Hello

No progress my withdrawls are still pending

Hello Raiddy,

Thank you for the update. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Raiddy,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 1win Casino to join the conversation and to aid in the resolution of this complaint.

Dear 1win Casino, can you provide any information regarding the status of the player's account/withdrawal?

Good afternoon!

Verification was successfully completed, the information was provided in a letter by mail. Withdrawals are fully available.

Добрый день!

Верификация успешно пройдена, информация была предоставлена в письме на почте. Вывод средств полностью доступен.

Verified and received payment thank you

All resolved thanks a lot

Dear Raiddy,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam