1win Casino - プレイヤーは撤退中に認証の問題が発生しました。

I want to withdraw some money but the verification code is not reaching my icloud email, I need to change it and no one is providing a solution

Quiero hacer retiro de un dinero pero el código verificador no me llega al correo icloud, necesito cambiarlo y nadie me da solución

Dear conyrd16,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted casino support regarding the problem and what recommendations have you received from them?

If there is any communication between you and the casino, could you please share it here or send the information to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, if I contacted customer service, they asked me for certain information but it came to nothing since apparently they are robots, I attach the conversation.

Buenas tardes, si me comuniqué con servicio al cliente, me pidieron ciertos datos pero no llegan a nada ya que al parecer son robots, adjunto conversación.

If I used it but I forgot the password for that account, for the same reason I created another one with the icloud email, but I never thought I would have problems withdrawing the money

Si lo utilize pero se me olvidó la contraseña de esa cuenta, por lo mismo cree otra con el correo icloud, pero nunca pensé que tendría problemas para retirar el dinero

I need an answer

Necesito una respuesta

Thanks for your patience.

Please understand online casinos generally prohibit the creation of multiple accounts.

Could you please explain your activity on the account associated with the conyrd16@gmail.com email address? Have you made deposits, redeemed any bonuses?

Have you received any response on your newly submitted email address since the complaint began? Have you completed account verification in the casino on either account?

I'll await your response.

I have not created multiple accounts, it was just those and I already explained the reason.

with my Conyrd16 account, which is the one I have always used if I make deposits and do not redeem any bonuses.

No, I have not received any response from anyone. I don't know who can help me to withdraw my money.

Yes, I verified accounts in both

No me he creado múltiples cuentas solo fueron esas y ya expliqué el motivo.

con mi cuenta Conyrd16 que es la que e usado siempre si realiza depósitos y no canje ningún bono.

No, no he recibido ninguna respuesta de nadie Nose quien puede ayudarme para poder retirar mi dinero.

Si en ambas verifiqué cuentas

?

Thank you very much, conyrd16, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello conyrd16,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 1win Casino to join the conversation and participate in the resolution of this complaint.

Dear 1win Casino,

Can you please comment on the player's issue?

Thank you.

Kind regards,

Tomas

Thank you so much

Muchas gracias

Good afternoon.

In your application to change your email address, you indicate an address that is already linked to another account.

To change your email, you must specify the email that is free and not listed in another profile.

You can indicate such an email in this discussion and we will link it to your account so that you can receive the withdrawal.

Best regards, 1win team.

Добрый день.

В заявке на смену почты вы указываете адрес, который уже привязан к другому аккаунту.

Для смены почты необходимо указать ту почту, которая свободна и не указана в другом профиле.

Вы можете указать такую почту в данном обсуждении и мы привяжем ее к вашему аккаунту, чтобы вы могли получить вывод.

С уважением, команда 1win.

Dear conyrd16,

Can you please provide the casino with an email address you would like to have updated? Thank you.

Kind regards,

Tomas

Dear 1win Casino,

Can you please update the player's email address so they can proceed to withdrawal? Thank you.

Kind regards,

Tomas

I'm still waiting for my answer

Sigo esperando mi respuesta

Good afternoon.

Please indicate an email address that you have not previously used on our website.

The email you specified above is busy - it cannot be used on another account.

Best regards, 1win team.

Добрый день.

Пожалуйста, укажите почту, которую вы ранее на нашем сайте не использовали.

Почта, которую вы указали выше, занята - ее невозможно использовать на другом аккаунте.

С уважением, команда 1win.

Dear conyrd16,

Can you please provide the casino with an email address that had not been previously used on their website? Otherwise, I'm afraid we won't be able to help you.

Kind regards,

Tomas

Dear 1win Casino,

Can you please update the player's email address so they can proceed to withdrawal? Thank you.

Kind regards,

Tomas

Your email has been successfully changed.

Best regards, 1win team.

Ваша почта успешно изменена.

С уважением, команда 1win.

Thank you very much, it worked, now I'm just waiting for the money to arrive

Muchas gracias, me funciono, ahora solo estoy esperando que me llegue el dinero

Dear conyrd16,

Kindly update us once you have received the payment so we can consider the case resolved.

Thank you.

Kind regards,

Tomas

Dear conyrd16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas

Casino.Guru