1win Casino - メールの問題により、プレイヤーの退会が遅れています。

I canceled the email replacement, and I no longer receive the emails with the code to try to withdraw funds, it has been days since I have been able to resolve it through the SAC, the last service informed the request number 180308 and the deadline of up to 24 hours , but unfortunately it still hasn't been resolved.

Cancelei a substituição de e-mail, e não recebo mais os emails com código pra tentar fazer a retirada de fundos, já faz dias que não consigo resolver pelo SAC, o último atendimento informou o número da solicitação 180308 e o prazo de até 24 horas, mas infelizmente ainda não resolveram.

Hello gugu31gh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you need to use the same e-mail for withdrawal as you registered with? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good Afternoon! Thank you!

It has already been verified, I had to send the same information several times (account ID, user name, deposit slip, details, old email, new email...?

Completing a request after a lot of cost but since there was no change I got in touch and they informed me that I could only change it to a Gmail, I requested again with a Gmail on Friday 07/7, a period of 24 hours passed, but until then.

Passed a claim ID number 180308

Boa tarde,obrigado!

Já foi verifica tive que enviar as mesma informações várias vezes ( ID da conta, nome usuário, comprovante de depósito, detalhamento, e-mail antigo, e-mail novo...?

Concluir uma solicitação depois de muito custo mas como não teve alteração entrei em contato e informaram que só poderia alterar pra um Gmail, solicitei novamente com um Gmail sexta-feira 7/07, passaram um prazo de 24 horas, mas até então.

Passaram um número de identificação da solicitação 180308

Hello gugu31gh,

As it might take longer to fix such an issue than 24 hours, can you please advise if the problem still persists?

Dear gugu31gh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.