1win Casino - 賞金の出金が遅延しています。

I tried to withdraw funds using crypto method and it got rejected again and again. When I contact support they tell the same message which is "The withdrawal is rejected by the payment provider. Currently, there are technical difficulties in the payment system that processes Internet transactions.

If your withdrawal was cancelled, I recommend using another payment system or trying again a little bit later."

If you are not scamming customers I ask you all to let me withdraw my funds and if I withdraw the funds successfully I will post it here. Support agents close the chat without even solving my issue. My user ID is 36***687

Dear 36348687,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The thing here is the withdrawal is not processing. It was rejected twice and when I contacted support they tell me the same message which is "The withdrawal is rejected by the payment provider. Currently, there are technical difficulties in the payment system that processes Internet transactions.

If your withdrawal was cancelled, I recommend using another payment system or trying again a little bit later."

They are not processing my withdrawal. They are rejecting it after like 1-3 hours and tell there's a technical issue. But now I have made another withdrawal request and I contacted support and they told me the withdrawal network is working without any issue now and the withdrawal should process. Here's the evidence

Received the withdrawal just now. Than you so much for your assistance on this matter

Dear 36348687,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru