1win Casino - 選手の退場が遅れる。

I had already made two withdrawals in this house and had no problems. Both were processed in a matter of a few hours. This time after 24h I contacted customer support in which they told me that there is nothing wrong with the withdrawal and that it normally takes between 24h to 48h. I waited. After 48 hours, the withdrawal is still pending. I contacted customer support again and they send me an email for me to contact them in which I still haven't gotten any kind of response and from what I see in the reviews here from other users I probably won't get it.

Já tinha feito dois levantamentos nesta casa e não tinha tido problemas. Ambos foram processados numa questão de poucas horas. Desta vez após as 24h eu contactei o apoio ao cliente no qual me disseram que nada de mal se passa com o levantamento e que normalmente demora entre 24h a 48. Esperei. Passadas as 48 horas o levantamento continua pendente. Voltei a contactar o apoio ao cliente e me enviam um email para eu os contactar no qual ainda não obtive qualquer tipo de resposta e pelo que vejo nas avaliações aqui de outros utilizadores provavelmente não a vou obter.

Hello Tiomurs,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Hello Tiomurs,

As I mentioned above, be sure to wait at least 14 days for the money to arrive. As you did request for the payout 7 days ago, be sure to let us know until the end of this week if there's been any update.

I sent an email a week ago with the requested data and only got an email with a response that would take between 14 days to 1 month. I have sent more emails to which I have not received any response. In my opinion, when the house sees that the player is making money, it stops paying at a certain point. I don't think I'll ever see the money again. I'll wait for 14 days but I won't get a response. Do not deposit money at this casino.

Enviei email já há uma semana com os dados pedidos e apenas obtive um email com a resposta que iria demorar entre 14 dias a 1 mês. Já enviei mais emails nos quais não obtive qualquer resposta. Na minha opinião, quando a casa vê que o jogador está a ganhar dinheiro deixa de pagar a um determinado momento. Penso que o dinheiro nunca mais o vou ver. Esperarei pelos 14 dias mas não vou obter resposta. Não depositem dinheiro neste casino.

Hello Tiomurs,

I can also confirm that it might take up to 14 days so please let us know until the end of this week if there is any update. If still not, we will try to intervene.

Dear Tiomurs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.