1win Casino - 選手の退場が遅れる。

I placed withdrawals of 30000rs and 21000rs on October 3rd. My 1win ID:15521281. It's been more than 100hrs. The Transaction is still pending. When I Asked customer support about the transaction, They Said there's been some technical issue and ask me to wait. Prior to that, My deposits of 500rs and 300rs had not been credited yet. I mailed them regarding this issue. You will receive one automated mail back stating "Your appeal has been accepted for processing, we will definitely contact you as soon as possible!".

Hello karthik1231,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, my account is verified last month. I did accumulate winnings with real money. Today morning, they just say there is some technical issue and ask me to wait. this is not my first request. My first request was on September 13th, it was completed on 15th September.this is my 2nd and 3rd request.

I received my withdrawals.Thank you Casino GURU

Thank you karthik1231 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick