1win Casino - KYC の提出後、プレイヤーのアカウントがブロックされました。

My 1 win I'd is 68125840 .My account has been blocked although I submitted all proof and documents of KYC but they responded me as I have violated some rules but I didn't violate any rule....they block my id please resolve my problem

Dear Himanshupatell,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Which rules did the casino refer to when blocking your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was playing from 7 to 8 days I think

They block me by giving reason of 9.7 although I submitted all documents of KYC proof

I use to play live casino roulette

I didn't use any bonus to accumulate

Iplay with my real money

I will mail the kyc documents to you too and please provide me your mail if you need the documents ....they said me that due to violation of clause 9.7 my id got banned...in fact I didn't do any kind of cheating....if 1 win team even send me one proof of cheating I will request you to close this case..but this will not happen because I didn't cheated.....in fact I didn't was even in profit...I have loss some of my deposit although they banned my id idk why ..

Please help me casino guru

My email address is tomas@casino.guru

I'll await your email.

I had sent you mail of all the proof of kyc documents please check it and tell 1 win to reply

Thanks for your email.

Unfortunately, we believe your submitted documents are not genuine and therefore can't proceed with the complaint resolution.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.