The player from Greece had his bonus winnings cancelled without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
praise and my game took out the bonus.When the money was out of the bonus and the balance of the account I had disappeared was a long scam !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
επαιζα και το παιχνιδι μου εβγαλε το μπονους.οταν τελειωσε τα χρηματα που κερδισα απο το μπονους και τα υπολοιπα του λογαριασμου που ειχα εξαφανηστικαν μακρια απατη!!!!!Δεν υπαρχει επικοινωνια το τηλεφωνο δε λειτουργει!!!!
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly, that your bonus winnings disappeared after you have completed wagering requirements? Did you try to communicate this matter with the casino? Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.