1xBet Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

Two weeks ago, I tried to make my first withdrawal at 1xBet Casino and was prompted to complete the KYC verification. I submitted all the required documents, but I haven't received any response yet.

Since 14 days have passed, I contacted the support center, but they only informed me that I am in a queue and will be attended to soon.

I haven't received any communication from the security team either.

Additionally, I can't seem to get through to support on the phone, and I don't know what else to do. I would like to request your mediation.

Thank you.

2週間前に1☓bet　casinoにて初めての出金しようとしたところ本人確認(KYC)が必要となり必要書類を全て送りましたが未だに連絡がありません。

2週間14日間経過したのでサポートセンターに問い合わせても順番待ちにて対応しますとしか連絡がありません。

セキュリティ担当からも連絡がありません。

サポートへの電話も繋がらずどうしようにも出来なくて仲介お願いしたいです。

宜しくお願いします。

Dear yu26,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you submitted for verification?
• Could you please share the communication between you and the casino made so far regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The documents you submit will become your My Number national ID.

I am sending this regarding my correspondence with 1xbet's support center.

提出した書類はマイナンバー国民IDになります。

1☓betとのサポートセンターやり取りについて送ります。





I have been communicating with the 1xbet support for the above 7 cards for over 2 weeks, but there has been no progress.

Thank you?

以上7枚1☓betサポートとのやり取りが2週間以上経過していますが進展がありません。

宜しくお願いします？