1xBet Casino LAT - プレイヤーの撤退が遅れています。

I submitted a withdrawal request over 8 days ago, via pix, and it still hasn't hit my account. The support team keeps citing deadlines that have already passed and continually asks for more time. I need my money!

Fiz o pedido de saque a mais de 8 dias, por meio do pix e ate hoje nao caiu na conta, o suporte alega prazos que ja foram ultrapassados e sempre pedem mais prazos, preciso do dinheiro!

Dear Bruno_Lobo337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, I want to thank you! Then the withdrawal returned to the account and I made a new withdrawal request and it was credited successfully!

Ola, venho agradecer! Depois o saque retornou a conta e fiz um novo pedido de saque e ele foi creditado com sucesso!

Dear Bruno_Lobo337,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru