20Bet Casino - プレイヤーの銀行口座は部門になりました。

I received two prizes, one of € 850 and another 250, they accepted the withdrawal and the money came to my account ... a few days later my bank calls me saying that I have a debt of 1100 from this page because they have backpacked the payment of that prize and how I spent it now I have the debt in the bank

Cobre dos premios uno de 850€ y otro 250 me aceptaron el retiro y me llegó el dinero a mi cuenta ..a los pocos días me llama mi banco diciendo que tengo una deuda de 1100 de esta página porque ellos an retrocedido el pago de ese premio y como yo lo gaste ahora tengo la deuda en el banco

Dear Veronica,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how did you accumulate the winnings? Have you received any payments from this casino in the past?

Could you please forward your game and cashier histories to petronela.k@casino.guru?

I hope that we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you, Veronica, for forwarding your bank statement. However, you haven’t answered any of my previous questions. Please check my first reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case. 

Dear Veronica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I sent you the papers where it says that the payment had been pushed back, it is not reflected in the cash register and now I no longer owe anything, other transfers of the same amount appeared and I no longer owe anything ... I do not know a very strange thing I will send what I have at that address that you have put me

Yo mandé a ustedes los papeles dónde pone que me habían retrocedido el pago no sale reflejado en el historial de caja y ahora ya no debo nada me aparecieron otras transferencias del mismo importe y ya no debo nada...no se una cosa muy rara mandaré lo que tengo a esa dirección que me as puesto

Thank you, Veronica, for the forwarded screenshots. Could you please advise if you have tried communicating this issue with the casino directly?

Dear Veronica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.