21 Grand Casinoのレビュー

The player complained about the casino ignoring his contact attempts and questions about his withdrawal and he was surprised about how such a casino could even exist. Later on, the player confirmed that he had received his deposit back but was accused of using the Martingale method. We do consider confiscating money for breaking this rule as very unfair and take this complaint as justified in the favor of the player.

The player complained the casino gave him a €10 bonus which they wagered and wanted to withdraw €100 out of it, however, the casino told them that in the order to do so, they needed to deposit additional €25 and their account must have been verified. The player sent all the documents for verification but when wanted to make the €25 deposit, they were unable to do so as their account was still not verified and it got blocked. No reply from the casino, no more update since then.

The player complained they had to create a Skrill account in order to withdraw their winnings. Once they did so, they requested a withdrawal that was accepted with a delay and the payment of the winnings was not being credited to them either. No reaction from the casino, no more update since then.

The player complained that he had made 3 withdrawal requests of his winnings in December of 2013, received the fist payment in January 2014 but since then, despite contacting the casino regularly, it was very difficult to get paid the amount due. Finally, he agreed with the casino to send him a smaller payment but the overall process took 11 months and he was still not fully paid. No reply from the casino, no more update since then.

The player complained his accounts in 21 Grand Casino and Rockbet Casino (sister casinos) got blocked and he was accused of having multiple accounts. The casino stated he had an account open in each casino with the same owner, therefore he must have been operating multiple accounts under different names or was working as part of a syndicate (both against the casinos' rules). However, the player refused this accusation, it was not stated anywhere that he was not allowed to open one account in different sister casinos and as the casino failed to provide evidence, this complaint was ruled out as being unresolved.

The player used a Martingale progression method while playing in the casino and won some money. However, the casino refused to pay her the winning as using this method was classified as being against their rules. The complaint forum representative contacted the casino and the casino agreed to return the deposit amount back to the player because even though they had classified this method as being against the rules it was not mentioned specifically in the terms and conditions. This complaint was found for the player even though the casino's reaction was appropriate.