22bet Casino - プレイヤーに入金の問題があります。

ihave a deposit problem

Player account number 1********* USER ID

(Please note that the account must be linked to the email you are contacting us through)

1- Date of operation (7/2/2025)

2- The time when the operation was completed at 4:48 am

3. The value of the operation is 5000

4- Sender number 0**********

5- The phone number to which you sent the money (0**********)

6- A clear copy of the deposit showing the phone number or account of the recipient in addition to the value of the deposit

Dear alaaeldi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Could you please forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

Could you please clarify if you have tried contacting your payment processor regarding this issue?

I communicated with them around the clock daily to no avail and provided everything that was asked of me and the most proof of payment

Was it your first deposit in this casino?

No, not this to the first, I have made more than one deposit and more than one successful withdrawal without any problems

Could you please forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I've already done it

Dear alaaeldi, could you please share your communication with the payment provider? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I did this thank you very much

There is a video and there is also a picture showing the successful deposit process will you allow me to send them to you

Thank you very much, the money has been deposited successfully

Dear alaaeldi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru