22bet Casino - プレイヤーの入金がまだありません。

I deposited 200 euros from my Jeton bank account to my 22bet account. The amount was deducted from my Jeton bank account, but it hasn't appeared in my 22bet account. Jeton's customer service confirmed that the payment was sent to 22bet. This happened on January 4, 2025. I sent an email to 22bet with a screenshot of the payment document. The 200 euros have disappeared, and my 22bet account balance still shows zero euros. The Jeton payment ID number is: 8511055. TRX: 14235882905

Ich habe 200 Euro bei der Jeton Bank auf mein 22bet-Konto eingezahlt. Der Betrag wurde von meinem Jetonbank-Konto abgebucht. Der Betrag ist jedoch nicht auf meinem 22bet-Konto angekommen. Der Jeton-Kundendienst teilte mit, dass die Zahlung an 22bet ging. Dies geschah am 4. Januar 2025. Ich habe eine E-Mail an 22bet geschrieben und einen Screenshot des Zahlungsdokuments gesendet. 200 Euro sind verschwunden. Auf meinem 22bet-Konto werden immer noch null Euro angezeigt. Die Jeton Zahlungs-ID-Nummer lautet: 8511055. TRX: 14235882905

Dear vugaraslan, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika