22bet Casino - プレイヤーの入金が拒否されました。

I have been using this site for quite some time without any problem and recently on the 13th of November I made a deposit using QR Pay as there was problem with the other deposit method.

After I scan the QR I made payment and it led me to a loading screen and eventually the page just became blank after I waited for roughly 20-30minutes.

The amount was deducted from my account and I even have receipt from the payment made. But on the website it just says the transaction was rejected.

Dear smilyman75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I have already contacted the payment provider and they told me the transaction was successful and the amount was received(by 22bet)

Dear smilyman75,

It is essential to forward the payment confirmation from your provider to the casino promptly. As mentioned earlier, once the casino receives this confirmation, it may take up to a month to locate the lost funds and credit them to your casino account.

Please keep us informed about any updates.

Best regards,

Nick

Dear smilyman75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.