22bet Casino - プレイヤーの撤退が遅れています。

I am withdrawal some of amount from 18/09/2020 on 22bet casino but they don't deposit my withdrawal amount in my bank account they were no reply to my email and customer support say wait they will reply your mail i can't understand what to do

Dear Rakesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which payment method you have opted for to withdraw your winnings? Have you withdrawn funds from this casino in the past? Additionally, could you confirm that your account has been verified successfully? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Rakesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.