24Slots Casino - プレイヤーの入金が遅れています。

Hello everyone,

I made a deposit of 1500.-€ on 06.10.2023 via bank transfer (not instant). It has now been 6 days. There has been no response to my numerous complaints via email and live chat. I was initially told it would take 2 business days. Now we are already at 5 business days. I have not received any feedback that anything has been checked. I have registered at many casinos, but it has never taken this long before.

Hallo zusammen,

ich habe am 06.10.2023 / 1500.-€ eingezahlt per Überweisung (nicht instant). Das ganze ist nun 6 Tage her. Auf sämtliche Beschwerden per Mail / Live-Chat wird nicht reagiert. Mir wurde am Anfang gesagt es dauert 2 Werktage. Nun haben wir bereits 5 Werktage. Ich erhalte auch keine Rückinfo das iwas mal geprüft wurde. War bereits bei vielen Casinos registriert aber noch nie hat es so lange gedauert.

Dear Caffrey1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

now it's on it 🙂 done THX

jetzt ist es drauf 🙂 erledigt THX

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Caffrey1991, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru