24Slots Casino - プレイヤーの実際の残高が誤ってボーナスマネーとみなされます。

Hello,

I've been trying to reach a resolution with the provider for the past 4 days, but they either don't understand my problem, or they don't want to understand, effectively trying to deceive me intentionally.

The problem:

Without any apparent reason, my balance only appears as bonus money. I was credited with free spins which I never requested and never activated. I've also never claimed a bonus.

However, the casino insists I've been playing with bonus money, which isn't the case. Considering this, my last hope is that my amount becomes available again so I can withdraw my money.

For this reason, I can't make any further withdrawals! I feel cheated!

Hallo,

Seit 4 Tagen versuche ich eine Lösung über den Anbieter zu erzielen, aber entweder versteht man mein Problem nicht oder man will es nicht verstehen und mich gezielt betrügen.

Zum Problem:

Mein Guthaben erscheint ohne ersichtlichen Grund nur noch als Bonusgeld. Mir wurden Freespins gutgeschrieben, welche ich aber nie gewünscht habe und auch nicht aktiviert habe. Ich habe auch nie einen Bonus in Anspruch genommen.

Dennoch wird vom Casino behauptet, ich habe mit Bonusgeld gespielt. Was aber nicht der Fall ist. Hier jetzt ist meine letzte Hoffnung dass mein Betrag wieder zur Verfügung steht und ich dann mein Geld auszahlen lassen kann.

Ich kann deshalb auch keine Auszahlung mehr tätigen! Fühle mich betrogen!

Dear rene_berlin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 24Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain where your winnings come from? Which games did you play?
• When did you deposit in the casino and when did you notice a bonus was assigned to your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rene_berlin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.