24Slots Casino - プレイヤーの撤退が遅れています。

Yesterday, I requested a withdrawal of 255 euros. They asked me to wait... and didn't provide any more information on timelines or anything. Honestly, the chat is useless. I know it's early... but the low rating you've given makes me distrustful, so I'm filing a complaint because I hope they pay; this situation is generating a lot of distrust. I've already sent documentation, and everything should be in order. Thank you.

Ayer solicité una retirada de 255 euros. Me piden que espere...no me Dan más información de plazos ni nada. El chat no sirve para nada sinceramente. Se que es pronto...pero la baja puntuación que le dais...me hace desconfiar así que pongo una queja porque espero que paguen ya que genera una gran desconfianza. Ya envié documentación y todo debería estar correcto. Gracias

Hello Nole77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

You can close the case...they cancelled the withdrawals...and they asked me for a very high and difficult rollovers...finally I lost and asked to close the account...I do not recommend that casino at all.

Podéis cerrar el caso...cancelaban las retiradas...y me pedían un rollower muy alto y difícil...finalmente perdí y solicité cerrar la cuenta...no recomiendo nada ese casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.