4raBet Casino - プレイヤーの入金がカジノに届いていません。

I had deposited 1240 rupees on 4rabet on 26th July but these people have not added my deposit till now.

When I spoke to their customer support, they told me that Your payment has not arrived and they told me to talk to my bank. 

Then I talked to my bank, my bank raised a chargeback complaint and after 10 days the bank told me that the payment was successful. 

When I spoke to 4rabet again, he said that I have not received any payment and he has not added my deposit yet. 

Please Casino Guru you are the one who can do something.

Dear mrgabbar141107,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Do I understand correctly that your bank requested a chargeback of your deposit? A chargeback occurs when your bank requests to reverse a transaction due to an issue with the payment. In your situation, the deposit you made to the casino was not received by them. As a result, your bank has asked to cancel the transaction and return the money to you. This process ensures that if the funds didn’t reach the casino, they are credited back to your account.

Has the lost deposit been returned to your bank account after 10 days of the bank's chargeback request?

Have you made any successful deposits to this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sir, when I talked to the bank, they said that the chargeback request has been cancelled because the merchant said that we have added the deposit to the user's account.

But when I was telling this to 4rabet , they said that we have not received any funds.

I tried this casino for the first time after seeing its rating on Casino Guru. I thought it would be a good site but they are not adding any deposit.

I made a deposit on this website on 26th July. Today is 6th September and I have not received any funds From The Bank And it Has Not been added to my 4rabet account.

I have received a mail from the bank regarding this case, please check the attached screenshot

Please Help Sir 🙏

Thank you for the information. Please send me your bank statements for the months of July, August, and September. My email address is veronika.l@casino.guru.

Dear , Sir

please Check Your Email I Send You My Bank Statement Please Check

Thank you for the bank statement.

Could you also forward me the original email you received from your bank regarding the chargeback (veronika.l@casino.guru)? You posted a screenshot here, but I would like to see the entire email. Also, please send me all the communication between you and the casino regarding your lost deposit and all the other evidence that could be considered important. Thank you for your patience and cooperation.

i Sended All The Details Please Check Your Email

Thank you, but you have not forwarded me the email from your bank. You sent it here already as a screenshot, however, I would like to see the entire original message. Thank you for your understanding and your cooperation.

i Sended All The Details Please Check Your Email

i Sended All The Details Please Check Your Email

Thank you very much, mrgabbar141107, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear mrgabbar141107,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 4raBet Casino representative to join this conversation.

Dear 4raBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear mrgabbar141107

Could you produce the bank statement? We need it as proof to give to the payment system through which the deposit was made for crediting it.

You can send it here or to our e-mail help@4rabet24.com

i Sended All The Details Please Check Your Email 4RABET

Dear mrgabbar141107

Here's our mail help@4rabet24.com

help@4rabet24@com I have send already my statement in this email

Dear mrgabbar141107,

I have received your letter with the attached screenshot. We will try to give you an answer as soon as possible

Dear mrgabbar141107,

Please attach the full receipt of this transaction.

The small numbers and letters on your screenshot are hard to see. Can I ask you to send a separate screenshot of this particular payment?

Dear mrgabbar141107,

I received your screenshots via email, I will keep you posted on the analysis

Good evening Dear mrgabbar141107,

Can you share your bank statement for the last 3 months including payment dates? 

You can send it to our mail

I have send 3 months bank statement

Dear mrgabbar141107,

Thank you, your bank statement for the last 3 months has been forwarded to our department for review, we will give you a response shortly. Thank you for your understanding and waiting

Dear Mirka,

I would like to kindly request an extension on the case timeframe, as our accounting department is currently working to resolve the payment issue with the player. We appreciate your understanding and cooperation in this matter.

Dear mrgabbar141107,

We have received a reply from our bank that this deposit has not been received by us. This means that you need to contact your bank and inform them that the payee has not received the payment and you want to return it. 

You need to apply for a refund for the unreceived payment

I have also talked to my bank, they said that the payment is successful

I have sent all the evidence and chat from the bank to Casino Guru

i Hope You Understand

Dear mrgabbar141107,

Could you please specify where you sent the e-mail with the evidence? I haven't found anything in my inbox.

Thank you.

Sir, I had filed a chargeback request with the bank and you can see in this screenshot what the bank told me. 

I hope you will know well about the chargeback process.

I had sent this to the person who was solving my case before you.

Please send me your email, I am sending it

Please add my 1240 rupee 4rabet casino guru tell him add my money

Where is my deposit amount 4rabet and casino guru 😡😡😡😡😡😡😡😡😡😡😡

Dear 4raBet Casino,

Could you please provide us with the original of the mentioned reply from the bank?

Thank you.

Dear Mirka!

The bank does not provide us with documentary evidence - the principle that they are our partners and we trust them works.

Dear mrgabbar141107!

We have received a response from our bank that we have not received this deposit

4rabet sir ,

Sir please send me your bank statement I will share my bank .

Good afternoon

Dear Mirka

Please close the case on the basis that the player has received his deposit

I have no received my deposit please deposit my money not now I will case

Dear Mirka

Can you provide your email?

I will send you the payment details

Send me please add my funds not now I will case your website fake scammer website 😡😡😡😡

Dear mrgabbar141107

You received the deposit yesterday and spent it yesterday as well

Send me please add my funds not now I will case your website fake scammer website 😡😡😡😡

miroslava.d@casino.guru

Dear Mirka!

Good afternoon!

I sent you a screenshot of the credited deposit.

Once again, I would like to remind you that we do not give the right to publish or disclose the data from the screenshot. 

They are intended only for internal use by Casino Guru manager to resolve the request in our favor.

I have don’t received your money send me my fund add please 4rabet scammer casino guru help me please sir

Add my funds please

Dear 4raBet Casino,

Could you please clarify, if we understand it correctly, that you credited 1240 INR to the player's casino account, and he then played it through?

Can you please send me a screenshot of his account transactions history, where it would be possible to identify the player for example by his e-mail address? (You can cover any other sensitive data not needed for investigation).

Thank you for your cooperation.

I have no revive any funds please add my funds casino guru

Good afternoon!

Dear Mirka!

I have sent you screenshots about deposit crediting to your e-mail miroslava.d@casino.guru.

Once again, we would like to remind you that we do not authorize the publication or disclosure of the data from the screenshots. 

They are intended only for internal use by Casino Guru Manager to resolve the request in our favor.

Dear mrgabbar141107,

Would you be able to login to your player account, and send me screenshots of your transactions history?

Dear 4raBet Casino,

I received screenshots, but it is not sufficient to see the player's full transactions history.

I would like to remind you my previous request, alongside with a question, that has not been answered:

Could you please clarify, if we understand it correctly, that you credited 1240 INR to the player's casino account, and he then played it through?

Can you please send me a screenshot of his account transactions history, where it would be possible to identify the player for example by his e-mail address? (You can cover any other sensitive data not needed for investigation).

I kindly ask you to answer and provide needed evidence, without your full cooperation solving of this case takes longer time that needed.

Thank you for your cooperation.

Good afternoon!

Dear Mirka,

I would like to provide some clarification for better understanding:

In October, 1,240 Indian rupees were credited to the player's account. The player lost this amount on the same day. The deposit history is stored on our website in the player's profile for one month. This is why the deposit history is no longer visible. The player made one deposit, which was successfully credited.

In the screenshot I sent you, the player can be identified by their email, ID, and the deposit amount.

If additional details are needed, you may request a video from the player showing the following steps:

Logging into their profile.

Navigating to Auto-Roulette Evolution2 and opening the bet history.

Selecting the "all time" period and then viewing the bet history for Lightning Ball Evolution2.

Dear mrgabbar141107,

Can you please send me a screen recording into mentioned steps?

If additional details are needed, you may request a video from the player showing the following steps:

Logging into their profile.

Navigating to Auto-Roulette Evolution2 and opening the bet history.

Selecting the "all time" period and then viewing the bet history for Lightning Ball Evolution2.

Dear mrgabbar141107,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.