4raBet Casino - 未確認の違反のため、プレイヤーのアカウントがブロックされました。

Dear sir ,

My 4rabet Account blocked due to failed verification. also I contact to 4rabet for account blocking issue they said you violating rule so that your account was block . But I am didn't violating any rules then why they block my account.

Dear sir please help my 12505 on hold due to this issue.

Hello burkesagar,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4ra Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did they explain why was it rejected and failed?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear sir ,

1st withdrawal I put on 23 April 2024 of 2000 rs is successful.

2nd withdrawal put on same date of 2000 is in processing stage .

After put 3rd withdrawal of 9000 they said your withdrawal is cancelled due to profile not verified.

I start the profile verification at 10:28 PM

Verification done on date 23 April 2024 at 10:30 PM .

At the time of verification I provided live face photo , Adhar card OTP there show your verification is completed.

After verification 3 hours later one mail I received in that they say your account is temporarily block due to Failed verification.

I contact to 4rabet customer care via Telegram and mail.

In that they told you violating the rules of Casio thats why your account is block

.but I didn't violating any rules of Casio

I asked to 4rabet customer care about my money they told your money is stuck in the system which is won't be withdrawn.

Sir I think this is very big scam like a mahadev betting app . huge people facing such type of issue .

Please help me sir 🙏

Hello burkesagar,

Can you please forward the communication along with documents you sent to the casino to nikolas.b@casino.guru? Also can you please confirm if you did ever own an account before in this casino?

Dear sir ,

As per you inform I sent mail on your email id .

Please find attachment and solve this problem as soon as possible 🙏.

Hello burkesagar,

As it is still unclear what kind of fraud did you commit as the casino did not specify it, your complaint will be now forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Regards,

Nick

Ok sir ,

Please help me

Hello burkesagar,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite 4raBet Casino to join the conversation.

Dear 4raBet Casino,

Could you please provide details on how the player supposedly violated your rules? If the information can't be shared publicly, please send it to me at michal.k@casino.guru

Good day!

The user has violated the 13th paragraph of the rules (https://4rabetsite.com/terms-and-conditions):

abuse of bonuses or other promotions;

and/or using unfair external factors or influences (commonly known as cheating);

and/or taking unfair advantage (as defined below);

opening any Duplicate Accounts;

and/or undertaking fraudulent practice or criminal activity (as defined below), constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable measures to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.

This user has been banned for abuse of bonuses or other promotions.

With regards,

4rabet team

Dear 4rabet team and casino guru ,

I don't violation any rules . I request to 4rabet give proper evidence of bonus hunting or rule violation

please stop making false accusations .

I deposited 4500 two time , and play aviator game . I won some money after that I put withdrawal . At this time I got one mail from 4rabet in that clearly say due to unverified profile your withdrawal is cancelled.

After this mail i complete certification process by puting addhar card details and live selfie.

After succesful verification done I put again withdrawal but after some time again one mail received from 4rabet in that they say your account is temporarily block due to failed verification.

After that I can't use application my whole money is stuck in that app .

I want my money back

I can provide all documents for account verification.

Today I got a mail from 4rabet@customer-helpdesk.in

This is true or false.

Dear 4raBet Casino,

Please forward any evidence of the violations mentioned above to me at michal.k@casino.guru

Dear Michal sir ,

4rabet don't have any proof regarding this issue.

I think this is very big scam like a Mahadev Betting app .

Lot of people peoples facing this issue right now .

We request to you plz take very big action against 4rabet.

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Dear sir ,

I don't use multi account .

If you have proof then send mi also .

Dear 4raBet Casino,

Thank you for your email. I have responded back with some additional questions to better understand the situation.

Dear burkesagar,

Does anyone else from your family or friends have an account at 4raBet Casino?

No sir ,

No anyone my family members or friends are used or using 4rabet application.

Dear Burkesagar,

Thank you for confirming. I am now waiting for further information from 4raBet Casino. I will update you as soon as I receive and review it.

Sure sir ,

Please solve this case

Good day Michael, we sent you a letter explaining why the player was blocked, also in the attachment to the letter we have attached evidence of the rules violation of this player.

You said that you sent us a reply letter with additional questions, but unfortunately we have not received a letter from you.

We can duplicate the previous letter with evidence of the rules violation to your mail.

Thank you,

Regards,

4rabet team

Dear Michael sir ,

Plz verify this letter , I am sure this is a not legal letter. Plz verify at your end and take a action on this .

Dear 4rabet team,

I have sent my email to help@4rabet24.com, as I have done in the past. I can resend it if needed. I will wait for further information and evidence from you.

Good day, Michal

Yes please, could you resend the letter with request for additional information.

Regars,

4rabet team

Dear 4rabet team,

I have resent my email from my email address michal.k@casino.guru to your email help@4rabet24.com and added an additional contact email in the "Cc"

Good day, Michal

Kindly check your email.

Best regards,

4rabet team

Dear 4rabet team,

I have responded back from my email address michal.k@casino.guru to your email help@4rabet24.com

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Thank you for your emails and the provided evidence, 4rabet team.

Dear Burkesagar,

Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to failing the KYC process and breaching the casino's terms and conditions - multiple accounts created close one after another from the same IP address and engaging in the same or very similar gameplay. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I understand your desire to receive the evidence as well, but it is quite an industry standard the casino doesn't share this information with the players as it could compromise the processes and it can be misused in the future to bypass these checks. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru