7BitCasino - プレイヤーの賞金は無効になりました。

..ok here we go I Singhn up I deposit and get a bonus start playing I'm winning went up to 200mbtc my play thru is about 360mbtc check out the game 27% left to finish the play thru so went back on the game now I kept losing and loosing so I bet higher and higher without knowing I exceed on max betting with bonus but non of those bet win....so I lost most of it only got 10mbtc left out of 200. Now I have 10mbtc I check the bonus said no more so now it's up to me if I want to withdraw my money I break even to what I deposit or keep playing I said well is there already win or lose...I message the support I said what the hell because the play thru is done the machine stop winning too..then I exit on chat find me a game with the 10mbtc I played for couple minutes up and down till good thing happen I hit 5bonus symbol that give me 210mbtc so after the spin I exit went to withdraw that then exit to eat when I went back my withdrawal is discarded the ballance back to what I deposit is that still include to violation knowing it said no more bonus when I have ten before winning that 200...pls send me a fair answer before I submit complain.

Dear Scott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Are you aware of placing a single bet higher than the allowed one? I have checked bonus terms and conditions, and this is what I found https://7bitcasino.com/en/bonus-terms:

„ The maximum bet per spin while wagering any bonus from Welcome Package is 1 EUR / 1 USD / 10 NOK / 1.6 AUD / 70 RUB / 1.5 CAD / 30 CZK / 2 NZD / 5 PLN / 16 ZAR / 0.00012 BTC / 1.09864100 USDT / 0.0062 ETH / 0.0028 BCH / 0.018 LTC and 451.82 DOGE."

Could you please advise if this timeline is correct?

-         You have deposited funds and activated the Welcome bonus.

-         Wagering requirements have been completed with 10mBTC in your active balance, but a withdrawal hasn’t been requested.

-         With 10mBTC remaining in your balance you’ve been playing and accumulated 210mBTC thanks to 5bonus symbol.

-         All the winnings have been confiscated.

Please forward any relevant communication between you and the casino to petronela.k@casino.guru and correct any false information included in the timeline. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes everything you said was right with my 10mbtc left wager are finish and I look at the page no more bonus then went on and play again then win the 210mbtc. please help

This happen on October 29 to 31 I believe cause 30 is my birthday they give me the worse night mare as a birthday presence what kind of humans are this people

Scott, are you aware of placing a single bet higher than the allowed one during the bonus wagering?

No I'm not cause no body discuss it to me plus the highest bet I did is only 4 to 5 spin I think cause it's not winning a single one If I know about it I wont even bet that max over....cause I was up that time going down

That's why I was so happy when I make that widrawal request then all that change and you know what worse they did it exactly on my birthday how cruel this place

Oh I remember they insisting that when I win that 210 my play thru is not done yet.....my play thru is done already when I only have 10mbtc left cause I double check on the bonus page no more bonus that what said there and I even chat support telling him what the hell because play thru Is done machine stop to win too before i head on the witches brew game....cause the time when I finish the play thru and the time when I win is not far from each other.....thank you I hope you guys realy help me with this one...cause right now I'm realy hurting a lot I dont even have a single dollar in my wallet...

Dear Scott,

Could you please confirm that you have redeemed and played the Welcome bonus? Additionally, please clarify what you meant by this:

"No I'm not cause no body discuss it to me plus the highest bet I did is only 4 to 5 spin I think cause it's not winning a single one If I know about it I wont even bet that max over....cause I was up that time going down."

Have you placed a single bet of 4 to 5? In which currency? Thank you.

Yes I redeem the welcome bonus and violate the bonus ass they said but all those violation is about 4to 5 spin only when I put my bet higher and not even a win so after I finish the play thru I have exact 10mbtc left I check the bonus then it said no more bonus then I played again and hit the 5symbol with no more bonus attache

Scott, could you please forward your game history? Thank you.

What you mean game history? The game I'm playing or the whole story while playing?

I mean game history related to Welcome bonus. If you can't filter it by date, it's perfectly fine, you can forward the entire one. Thank you.

It happen Oct 31 around 10pm Pacific time when I deposit first welcome bonus with the wager of 310mbtc for the 7.9 mbtc they give I have to wAger 310 mbtc so I start playing I reach my bitcoin up to 140mbtc so I exit check my bonus 27%more to finish so went back on the game with the 140mbt. I kept loosing now it's not even winning a single spin so I bet higher and higher till I bet 0.0007 for few spin I think 4 or 5 spin with that bet still not winning anything check my ballance i have 10mbtc left so i stop exit the game then check my bonus no more bonus cause play thru is finish...now i have 10mbtc left with is the money i put in or less than 10 i think probably 7mbtc left then i chat customer service wow cause play thru is over machine stop winning too that what i said then exit head on to find another game that when i get a little lucky got fee bonus spin no win another one no win till i get the 5bonus symbol that give me 210mbtc so after i finish the spin i exit then widraw then that's when everything come crushing when they said my winning is compiscate die to max betting when i have bonus ....are they crazy do they even understand they own policy i know i I'm there already over betting on max bonus that's when i still have the bonus but this winning is no more bonus attach cause i double check no more bonus is that hard to understand for them when said no more bonus on the page before i win that 210mbtc they rob me that say big time

Dear Scott,

Thank you very much for your reply.

Is your account still accessible, please? I will need your game history downloaded from your account.

No they already block me to that and deactivate my acount that's why it's too impossible for me to get any detail that's why I been asking for help ...thank you

Thank you very much Scott for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Scott.

I am not sure how to solve the complaint when it is from October 2019. (to proof something, might be a big problem)

From the situation, as you describe, it looks like you first lost your real cash and then play with a bonus. Then you made some high bets and later won. The problem is, that until you withdraw or ask support to remove your bonus (means, in this case, all your balance), you are playing with bonus money. Because the casino will check your gameplay only when you make a withdrawal, they discovered the fact that you made a high bet only after you made a withdrawal. They found the high bets and logically cancel the bonus winnings - your account should be reset to zero. (what probably happened)

I am very sorry, but if this is what happened then the casino has the right to do it.

Ok if there's nothing we can do that's fine but to bitomania that I'm sure they have to pay....

If what I wrote before is what really happened, then I am very sorry, but the casino has the right.

May I close this complaint?

Yes