The player from Lithuania was experiencing issues with her blocked account on an online casino, which prevented her from logging in or withdrawing her winnings of 340€ from a slot game. Despite our team's efforts to communicate with her and gather more information to help resolve the issue, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint for then.
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 888 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.