The player played in 888 Casino and after some bad fortune, he won £15000. When he tried to withdraw the money he got an email saying that his account didn't pass the verification and notarized scans of his documents were needed. He provided them and the casino allowed him to withdraw almost all of his money. With only £2475 left on the account, the casino decided to permanently close the player's account with the remaining winning confiscated.

The player, Marcel from the Netherlands, requested a withdrawal in the amount of €1,400. It was denied due to a bonus abuse and the account became permanently closed. The casino promised to return the funds to the player through a wire transfer. There is no further information on this case.

The player wasn't able to withdraw his winnings and soon after that, the casino closed his account. They then asked him to provide documents for his account to get verified which he sent them right away. Later on, the casino decided to keep the player's account closed but never explained why. The complaint remained unresolved.

When the player tried to withdraw his winning, the casino locked his account and blamed him of a bonus abuse. The player denied this accusation and asked the casino to provide him with a proof. The casino mentioned that they had already explained him the reasons and refused to discuss this complaint with a 3rd party mediator. That is why the case remained open and unresolved.

The player used a bonus promotion but after they sent the documents for verification, their account got closed. Firstly, they were informed their documents hadn't passed the verification process and then they were accused of taking bonuses at a specific period to make them more profitable. In the end, they received a refund on the deposit but winnings were canceled, account closed and they were advised to not to open new accounts within the brand. The player was not aware of breaching any terms and was asking for an explanation. The casino responded by giving them a contact email but the player later said they were not communicating with them any further.

A player who had played with 888 Casino for half a year ended up with a locked account when he had tried to withdraw his winning. The casino didn't react to his complaint nor explain why they locked out the player who had been playing for half a year in this casino without any trouble. Unfortunately, the case remains unresolved.

The player requested several withdrawals but even after their successful account verification, the payments were still in processing mode. The player was in touch with the casino support representative and was promised a call from a casino manager but he needed to wait a few more days. There is no further information available.

The player from the UK asked for a withdrawal and was waiting for the payment. However, they became concerned about the situation because the casino has blocked their account, stopped responding to emails and all the bad reviews they found online about the casino. There is no update nor reaction to this complaint.

The player complained he had made a withdrawal request but their account got closed due to the accusation from the casino that their account was linked to other accounts. After that, there was no other explanation. There is no reaction to this complaint whatsoever.

Hermann experienced serious troubles when he tried to access his account after he requested a withdrawal of his deposit money. The casino told him that his account had failed some of their internal security checks. They also contacted his Entropay and that account got locked too. The player didn't get any clear answer what should he do in this case or how to get his money back. There is no update available and the case remains unresolved.

The player played with 888 Casino for several days and during that time he got some small winnings and withdrew some of the money. Everything was fine until he won a bigger amount and tried to withdraw it. The casino permanently locked his account and kept all the funds due to their decision where he didn't pass their verification but later on, they passed the verification. The player never used a bonus to play so the casino should have at least returned the players' deposits if they didn't want to explain this case. Very confusing and unresolved complaint without a further update.

New player started to play at 888 Casino. It took only one day and the casino blocked the player's account and asked him to send them notarized copies of his ID card and credit card. He sent them notarized copies but his account remained blocked. Later on, he received an answer from the casino where the casino decided to permanently close his account without any further explanation and confiscated all the player's money. The case stayed unresolved.

The player made a deposit and the casino closed his account. They said he was not allowed to open an account within the group because he had closed an account at one of their casinos. The player was ok with it but was demanding his deposit to be returned to him. The casino agreed but claimed that there was an issue with the payment provider, PayPal. Once the player checked the issue with PayPal himself, he found out that they didn't receive any payment from the casino. No other details are available ever since then.

After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone. After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. The support representative also told the player that somebody had withdrawn $500 from his account. There is no further update on this complaint due to both parties stopped responding.

Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino. Still, we cannot say if this had helped or not and the case remains unresolved.

The player complained about a very long withdrawal process and when he finally received a cheque from the casino, he was unable to cash it and paid a £250 fee. The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive. There is no further update available.

Matti, a player from Finland, had won €850. When he tried to login into his account, it was closed and all the funds were seized. After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account. He resubmitted those documents for verification. There is no further information on the case.

The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money. The casino firstly compensated her the value of the spins but she pointed out that there was a win. Then the casino came up with a gesture of a goodwill and offered her £250 as a compensation. But this lady made some calculations and disagreed with the compensation offered to her because her winning should have been £661. How the case ends is a mystery: both sides agreed on a deeper investigation of the case.

The player from Phillippines complained about a blocked account assuming it might have been because they might have overlooked the "I'm not a robot" feature or they may have spammed the login button again and again until it resulted to "Something went wrong please contact our support". The customer support was contacted and they replied within 24-hours but stopped responding right after that. As it turned out, the player's account got blocked until the verification process was to get done and also there was a confusion with a wrong email address. No resolution was provided to this complaint and so it remained unresolved.

When the player's account got disabled, the casino promised an explanation of their doings and how to restore it, but they never did so. The player said this happened after they had uploaded their ID to the cashier. The casino didn't react to this complaint at all.

The player requested a withdrawal but it was denied and their account closed due to their multiple account holdings. They also said that it didn't state anywhere in the terms and conditions that to have multiple accounts was prohibited. No further details were provided by either the player or the casino.

A player requested a withdrawal but when she logged back to her account several hours later, she found out that her funds were gone and only some of the balance was left in her account. The casino has blocked her account suspecting unauthorized access as the player stated it wasn't her who spent that money. Later on, the casino found out that the missing money was wagered away but the player refused this accusation. No further details are available.

The player made a withdrawal request and his casino account got closed and no one ever contacted him to provide any documents for verification . After submitting this complaint the casino responded they would've contacted him but later on, the player said his ID documents were not accepted and his account was permanently restricted for further use. The player wanted to know the reason but the casino never responded any further. The complaint remained unresolved.

The player failed the account verification which was also permanently blocked from further use. Later on, the casino responded to the complaint by saying that this case was escalated and they would hear from them shortly. No new update is available.

The player registered at the casino and used an £88 free bonus to play. They managed to win around £600 out of it and requested a withdrawal. Onto the following day, they uploaded all the documents for verification but their ID because they didn't have one. And that was an issue so they made a deposit of £20 hoping to receive the winnings, but their account was blocked. The casino asked the player to send them the documents once again and unlocked their account. Shortly after that, their account was blocked once again but this time it was because it was found being related to other accounts. This continued once more when the casino asked the player to send notarized documents for verification. There are no further details available.

The player received a promotional offer by email which when they clicked on, got redirected to another casino, made the required deposit, but didn't receive what was advertised. They then complained about unhelpful or non-existing customer support. The casino replied by indicating a step by step instructions about how the promotion should have been requested which seemed pretty tricky. No other comments were posted after this and the complaint remains unresolved.

The player had issues with being able to request a withdrawal and had to send their ID to the casino several times in the row. There is no further information on whether the player succeeded and received their winnings.

The player complained the casino required a copy of his birth certificate even though they claimed they never owned one and that was the reason why his withdrawal request was suspended. Ever since then, no other details are available.

The player from Japan deposited to the casino via bank transfer but even though the money was taken from her bank account, it wasn't credited to her casino account. The casino responded by offering help but the player never replied anymore so we don't know how it ended.

The player sent all the documents that were needed to verify their account but later on, the casino declined them and closed the player's account without an explanation. There is no further information available.

The player claimed that during their play of Live Dealer Casino they found an incorrect bankroll calculation for a sum of €700 within an hour of their play. The casino responded to their complaint saying that the player did receive their money after all. But the player never confirmed it and the case remains unresolved.

After some technical difficulties, the player's money from the live roulette winning was missing. Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available.

The player requested a withdrawal in the amount of $203 but the player´s bank refused to receive the transfer and the casino looked for another way to deliver the payment to the client. There is no further information on the case.

The player requested their very first withdrawal of $120 but it was delayed. The casino responded to the complaint saying that the player did receive their winnings but the player never confirmed it. We believe that the player was likely paid but since they never said so, the complaint remains unsolved.

The player complained about a delayed payment when the casino responded by inviting him to contact their customer support for help. The player replied he did so and was rearranging his withdrawal. The withdrawal could've been delayed but it was likely paid.

The player complained that the casino didn't want to pay him his winnings because he used a nickname instead of his real name while registering an account. He sent the casino documents for verification where everything matched except for his name but he had already explained it was a mistake. In the end, the casino stated they would process his cashout.