888 Casino DK - プレイヤーの撤退が遅れています。

I have not received my winnings of 2400 kr. They keep saying they are working on it. Initially, they paid the money to an account I no longer have; I used Trustly to deposit. I was informed that the money was returned. I've received another payout to my new account, and I informed them to do the same. Yet, they continue to say they are working on the issue.

Jeg har ikke fået min gevinst på 2400 kr udbetalt de bliver ved med at sige de arbejder på sagen. De har udbetalt penge først til en konto jeg ikke har mere jeg har betalt med trustly. De har så modtaget penge retur for det har jeg fået af vide ,jeg har fået en anden gevinst udbetalt til den nye konto og det skrev jeg til dem de skal gøre de bliver ved med at sige de arbejder på sagen

Dear Mp406,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino DK.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account accessible to you? Can you log in?
• Could you please share screenshots of your withdrawal requests as they appear in your transaction history in your player's account?
• Could you please share with me your communication with the casino and other screenshots supporting your complaint? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi, I have sent a reply to your email.

Hej jeg har sendt svar til din mail

I can't take it anymore, they paid the money yesterday to the wrong account again, even though I nervously asked them to pay it to the one where the 2000 was paid out to and I really struggled to write to their customer service and who wrote to their finance department asking them to contact me, but they didn't and you can't get in touch by phone. I don't know what they're doing there.

Jeg magter det ikke mere de har udbetalt pengene i går til den forkerte konto igen selv om jeg utrygligt bad dem om at de skulle udbetales til den hvor de 2000 blev udbetalt til og jeg kæmpede virkeligt med at skrive med deres kundeservice og som skrev til deres finans afdeling om at de skulle kontakte mig men det gjorde de ikke og telefonisk kan man ikke komme i kontakt med .Jeg ved ikke hvad de laver derinde

Thanks for the update and provided information.

Have you specified to the casino which bank account they need to send your payout to?

Have you deposited in the casino using the new bank account at all?

Thanks in advance for your reply.