888 Casino IT - 出金リクエスト後、プレイヤーのアカウントは閉鎖されます。

Hello, last night while playing a slot machine, I won a substantial amount and requested withdrawals for my winnings. After making the withdrawal requests, I received confirmation emails for these requests. The problem is that my gaming account was then temporarily deactivated, and I got emails saying the money was sent back to the account which I can't access. I am unable to contact the site's support because I can't find an email or any contact information. How can I resolve this situation? I kindly await a response from you experts, thank you.

Salve, ieri sera giocando ad una slot ho vinto delle cifre considerevoli e ho richiesto i vari prelievi delle vincite. Dopo le richieste di prelievo, sono arrivate anche le e-mail di conferma della richiesta di prelievo. Il problema è che poi mi è stato temporaneamente disattivato il conto gioco e sono arrivate le email che i soldi sono stati rimandati sul conto al quale però non posso accedere. Non riesco a contattare l'assistenza del sito perché non trovo l'email o un contatto. Come potrei risolvere questa situazione? Attendo gentilmente una risposta da voi esperti, grazie

Hello ShanaChanel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick