888 Casino - プレイヤーの撤退が遅れています。

I withdrew 600$ to my bank account. I submitted my bank information twice, but now I am being asked for documents that cannot be issued by the bank. The same content is rejected over and over again. I asked them to return it to their casino account, but they did not respond. I'm a VIP member, so normally my account is cleared within 24 hours, but it hasn't been cleared even after a month. in trouble. Thank you for your recommendation to the casino.

Dear masataka7878,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which document you are unable to provide?
• Did the casino request any other documents and have they all been approved?
• Do I understand correctly that you have made successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

888 Casino refunded me by bank transfer to Pays. 888VIP support was very good and helpful. Everything was resolved. Thank you.

８８８カジノから銀行送金の代わりにPaysへの振り込み払い戻しをしてくれました。888VIPサポーターはとても優秀で親切でした。全て解決しました。ありがとうございました。

Dear masataka7878,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru