888 Casino - プレイヤーの6300ユーロの引き出しが遅れています。

Hello,

I have submitted all documents, passport, residency, bank statement etc., my profile has been approved but the payout of 6300 euros has not been made even after more than 5 days. If I don't resolve this matter with you, I'm going to file a complaint against 888 holding and its administrator for fraud, scam, and online embezzlement directly to the MGA, UK Gambling commission, Luxembourg online police, and EU online frauds. Thank you for your help.

salve,

ho inviato tutti i documenti, passaporto, residenza, estratto bancario ecc., Profilo approvato ma non pagano la vincita da 6300 euro dopo più di 5 giorni. Se non risolvo con voi apro denuncia contro 888 holding e suo amministratore per frode, truffa ed appropriazione indebita online direttamente a MGA, UK gambling commission, polizia online Luxembourg, EU frodi online. Grazie per aiuto

Dear SFORTUNA24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi Veronica,

Thanks for the reply!

Sorry, I didn't know that when you play at an online casino you have to wait 14 days to collect your money, 888 casino contractual terms and conditions write about 3 business days to pay your winnings. Furthermore, I am used to the land-based casino that pays immediately or other online casinos that pay in 24 hours, I have played a few times on Leovegas and Unibet, they pay in 24 hours. I was alarmed because I read online on GURU that 888 casino has more than 100 complaints against its organization and GURU always reports on the 888casino.com profile card the numerous complaints because it does not pay the players. Furthermore, I found online sentences from courts and gambling authorities in the UK and Austria which report this casino as unsafe and have inflicted heavy fines of millions of euros for its illicit behaviour, furthermore the same authorities wanted (as we read) to revoke it the license to offer online gambling services online. https://www.gamblingcommission.gov.uk/news/article/gbp9-4m-fine-for-online-operator-888 - https://www.businessinsider.com/888-casino-record-fine-problem- gamblers-ukgc-gambling-commission-2017-8?r=US&IR=T

I sure hope it's as you say they have delays in payments for internal reasons. Clearly I immediately set the monthly account top-up limit to 100 euros because last time I got carried away by loading more than 1000 euros on 888casino.com and now I find myself with liquidity problems. I was very happy when I won and I would certainly have continued to use the services of 888 but then they turned a good experience into a bad affair, they proved to be not very serious in their payments and for this reason I entered the limit of 100 euros per month, I cannot risking money with online casinos that pay so late because I have a family budget to manage, I even explained it to him via email. I wouldn't want them to have seen the 100 euro limit inserted and not want to pay the winnings obtained and try in every way to make me play the $6300 in the hope that I will lose it to their advantage. I clearly will not play on this casino anymore until they pay, hoping that they behave honestly so as to avoid complaints to the different authorities in the EU and Luxembourg. To conclude I would like to correct my mistake, the withdrawal is $6300 and NO EUROS. If you would like other documents and/or screenshots, I am ready to provide them immediately upon request. Thank you for your cooperation and we hope that 888casino.com behaves honestly by respecting the constraints of the MGA license and other active licenses, it would be a shame to report them for what is happening. Best regards

Ciao Veronica,

grazie per la risposta!

Scusami non sapevo che quando si gioca su un casino online bisogna aspettare 14 giorni per incassare i propri soldi, 888 casino termini e condizioni contrattuali scrive di 3 business days per pagare le vincite. Inoltre sono abituato al casino terrestre che paga subito o altri casino online che pagano in 24ore, ho giocato alcune volte su Leovegas e Unibet, pagano in 24 ore. Mi sono allarmato perchè ho letto in rete su GURU che 888 casino ha piu di 100 reclami contro la sua organizzazione e sempre GURU sulla scheda profilo 888casino.com segnala le numerose contestazioni perchè non paga i giocatori. Inoltre ho trovato in rete sentenze di tribunali e autorità del gambling in UK e Austria che segnalano questo casino come poco sicuro a cui hanno inflitto pesanti multe di milioni di euro per il suo comportamento illecito, inoltre le stesse autorità volevano (come si legge) revocargli la licenza per offrire servizi online di gioco d'azzardo online. https://www.gamblingcommission.gov.uk/news/article/gbp9-4m-fine-for-online-operator-888 - https://www.businessinsider.com/888-casino-record-fine-problem-gamblers-ukgc-gambling-commission-2017-8?r=US&IR=T

Spero proprio che sia come dici che hanno ritardi nei pagamenti per motivi interni. Chiaramente ho subito impostato il limite di ricarica conto mensile a 100 euro perchè l'ultima volta mi sono fatto prendere la mano caricando più di 1000 euro su 888casino.com ed ora mi ritrovo con problemi di liquidità. Ero molto felice quando ho vinto e sicuramente avrei continuato ad usare i servizi di 888 ma poi si hanno trasformato una bella esperienza in una brutta vicenda, si sono dimostrati poco seri nei pagamenti e per questo ho inserito il limite di 100 euro mensile, non posso rischiare dei soldi con casino online che pagano cosi in ritardo in quanto ho un bilancio familiare da gestire, glielo pure spiegato via email. Non vorrei che hanno visto il limite di 100 euro inserito e non vogliano pagare la vincita ottenuta e tentano in tutti i modi di farmi giocare i 6300$ nella speranza che il li perda a loro vantaggio. Io chiaramente non giocherò più su questo casino sin quando non pagano sperando che si comportino onestamente cosi da evitare denunce alle differenti autorità in EU e Luxembourg. Per concludere vorrei correggere un mio errore, il prelievo è di $6300 e NO EURO. Se vorrete altri documenti e/or screenshots sono pronto a fornirveli subito appena richiesti. Grazie per la collaborazione e speriamo che 888casino.com si comporti onestamente rispettando i vincoli di licenza MGA e delle altre licenze attive, sarebbe un dispiacere denunciarli per quanto sta accadendo. Cordiali Saluti

Hi Veronica,

While waiting for your response, we have informed MGA in Malta with an email about the unpleasant situation underway with 888casino.com, protection of consumer rights.

Waiting for them to pay the $6300 via bank transfer otherwise we will proceed with official reports to the authorities responsible not only for online gambling. I am waiting for your response and to see my latest communication published in this chat to protect other people/players from these unpleasant situations. Would you like to receive a copy of the communication with all attachments also sent to the MGA authority in Malta? Let me know. Thank you. Kind regards

Ciao Veronica,

in attesa di una tua risposta abbiamo informato con una email di conoscenza MGA in Malta della spiacevole situazione in corso con 888casino.com, protezione dei diritti dei consumatori.

In attesa che paghino i 6300$ via bonifico bancario altrimenti procederemo con delle denunce ufficiali alle autorità preposte non solo per il gambling online. Rimango in attesa di una tua risposta e di vedere pubblicata la mia ultima comunicazione in questa chat per proteggere altre persone/giocatori da queste spiacevole situazioni. Vorresti ricevere una copia della comunicazione con tutti gli allegati inviata anche a MGA authority in Malta? Fammi sapere Grazie Cordiali Saluti

Good day,

888casino.com after a long conversation in chat paid me all the amount.

Thanks

Best regards

I thank 888 company and its operators and management.

Ringrazio 888 company ed i suoi operatori e management.

Dear SFORTUNA24,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru