888 Casino SE - プレイヤーの撤退が遅れています。

They would only allow me to withdraw via wire transfer even though I used visa debit transfer, made 1st withdraw of $210 on November 17th, is was approved and sent on the 18th. On november 20th I withdrew $175, it was approved and transferred the next day. On december 1st I reached out, told me it was transferred , made me double check info I provided and it is all correct. Then I was transferred backand forth from department to department 4 or 5 times, was on chat with support for over 3 hrs and nothing was resolved,told I’d be contacted, I wasn’t so I reached out again and got the. Same answers again, the next Dayi relieved an email saying I had to go to my bank and have the trace the wire with the info the casino sent me, so I took time off work, went into my branch, all they could do is look into their suspense account and it wasn’t there, said the compeanys bank that sent is the only one who can trace it and it needs to be initiated by the sender only. I passed tho

is info onto the casino. Waited a day to hear back and they now say I have to get ahold of visa to trace it. This casino is a scam, support is shitty as they only respond once per day even when they say it’s top priority and has been escalated.

Hello Crdunnett,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino SE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello nick, I was fullt verified when I 1st joined up as I wanted to make sure that I would be able to withdraw as ive had a problem like that here before and it took forever. But when I first contacted abiut the missing paymemt they made me verify 3 or 4 more complete times which wasted 2evwnings after work I fulfilled that process as quickly as possible my winnings were accumulated with real money as I didn't opt I for any bonuses. Even if I did the amount was approved, cleared and transferred the next day.t

The last time.w I spoke to support was Dec/6th and I just got the same run around, I've even just been dropped by the support agent twice now and had to restart all because I told then to pay ne out .

If you would just send me an etransfer for the total $385 and when or if you locate the wire transfer then you can cancel them. Or I will get my bank to reject and return them to your bank.

And here's 1 thing that's stumps me. How could the withdraw be approved , and sent before they claimed I was verified. It had already been released by them

Dear Crdunnett,

I hope this message finds you well.

Some casinos may allow withdrawals of smaller amounts without requiring verification. As we typically recommend allowing up to 14 days for withdrawal processing, could you kindly let me know if your payment is still pending or if there have been any updates since your last post?

I look forward to your reply.

Best regards,

Nick

Hibnuck, apparently your like the support on 888 casino and in emails as you don't pay attention to details.

About 2 weeks ago I got an email telling me to go into my bank and initiate a trace on wire transfer and have them check the overflow accounts where wire transfers go sometimes. Well they can't do a trace as the bank who sent it is only one that can do a trace on it. I let 888 suport know this. Just this week on Friday I got another email from them after I sent 3 asking for an update as they're taking so long. The email was the same one they sent previously. What a joke. Not to mention I lost a half days pay to go into my bank which is completely stupid as it' should be the casinos responsibility. Yet I recieveld another email late Friday night stating I had to go get a letter from my bank to prove neither the $210 & $175 withdraws werbt recieved, put into my account or in the suspense account and have it signed. This is complete bs. What it sounds like is your team is lazy and don't want to get this matter resolved as it's been ongoing for a month the withdraws had been processed and sent on the 18th and 20th of November. I kindly ask that you send me an etranser in the total sum of $385 plus another $130 for having me miss work which is completely uncalled for do that and when you find out whatever happened to the wire transfers you can cancel them and I'll have my bank reject all wire transfers coming into my account. You can etransfe to coreyrdunnett@hotmail.com

Hello Crdunnett,

Please forward the communication between you and the casino along with your withdrawal history from the casino and your bank statement to which the money should have arrive to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Crdunnett,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.