888 Casino - プレイヤーの出金が遅れている。

Severe lack of communication from casino. Have withdrawn over $35,000 from 888 over the years - deposited more, of course. Extremely shady and I'm a little apprehensive. Withdrawal once upon a time was bouncing from 'in process' back to 'awaiting process' but now isn't being processed at all. My VIP status means typically all requests are processed within one working day but it's been two weeks and still nothing. Not a jackpot by all means, but I'd still like to be paid. Hoping CasinoGuru can help.

Dear fffflatcity,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Kristina,

I appreciate this, which is why I have waited 14 days before sending this complaint through. I get zero response from anyone at 888.

Thanks,

Harry

Dear fffflatcity,

Have you received your withdrawal from the casino yet?

Absolutely not. Withdrawal still awaiting process.

Thank you for your reply, fffflatcity. Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you received the last successful withdrawal?

Have you accumulated your winnings with or without an active bonus?

Dear fffflatcity,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.