888 Casino - プレイヤーのアカウントがブロックされました。

Hello. I'm writing here to ask you for help and warn others against 888 casino.

On 5/11/22 I noticed my account was locked and I couldn't log into it. They informed by the email that my account was under review and they would inform me at once it's finished. Since that day I have sent severals emails to them and received same response everytime. Now it has been 6 months since my account has been under review and nothing changed. I'm afraid that it's just their strategy to steal customers funds, not issuing any decision, without which customers can't forward the case futher to a ADR. The balance of my account was £616

I hope that you can help me with that.

Dear mstolar55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you? Have you accumulated your winnings with or without an active bonus?

Which games did you focus on while your account was still active - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your prompt response.

Yes, I completed the KYC. They required that before first deposit.

I've never used any bonus.

I used their site for sports betting.

Thank you for your reply, mstolar55. Unfortunately, As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time. I will send you a list of websites that might be helpful to your email address.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.