888 Casino IT - プレイヤーの撤退が遅れています。

I have a withdrawal of 20€ from 888 casino that has not been paid to me

Ho un prelievo su 888 casino di 20€ che non mi viene pagato

Dear ratio89dj, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify when exactly you submitted your withdrawal request?

Have you made any successful withdrawals before?

Could you kindly confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear ratio89dj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.