888 Casino - 賞金の出金が遅延しています。

It is already the third time that I request the withdrawal and so far no deposit of my money, I contact them and no one can tell me anything. I put all the necessary information and still they don't make my withdrawal.

Já é a terceira vez que eu solicito o saque e até o momento nada de depositarem meu dinheiro, entro em contato e ninguém sabe me informar nada. Coloquei todas as informações necessárias e mesmo assim não fazem meu levantamento.

Dear DaianeSA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DaianeSA,

Have you received your withdrawal from the casino yet?

Dear DaianeSA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already solved it, thank you all for your performance.

Já resolvi, agradeço o desempenho de todos.

Dear DaianeSA,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru