I won $20-30 on top of my deposit, but they still decided to drag out the verification. I had to file a complaint with Curaçao eGaming ("CEG"), who agreed that I had provided enough documents for verification and obligated the casino to pay my balance. I ended up getting my money, but it took two months.
upd: Your verification process is poor. It's good that Curaçao eGaming understands how verification should take place.
Our KYC process is implemented for the safety and security of our platform as well as our players. This is in accordance with our Terms and Conditions which states:
"8.9 We reserve the right to confirm your name and address by post or otherwise. We may, at our discretion, undertake additional security checks for any information that you provide. By agreeing to these Terms and Conditions, you allow us to access, use, process and store the results of any identification verification or checks."
We always ensure that reviews are done as soon as possible. However, the timely processing depends upon your cooperation and prompt submission of the required documents.
