I stole 10€ because they allegedly never received the money despite the evidence from my bank. By the way, the money went to Nigeria 😅 says almost everything
Habe mir 10€ gestohlen weil sie trotz vorgelegter Beweise meiner Bank das Geld angeblich nie erhalten haben übrigens ging das Geld nach Nigeria 😅 sagt fast schon alles aus
is NOT made by 88Goals, its subsidiaries nor its payments service partners. We highly suggest to Mr. HEIKO to contact his bank immediately to dispute and retrieve the said funds.
Our authorized payment partners are ONLY:
Astropay Perfect Money Jeton One Wallet
We also hereby confirm that we do not have any office nor any business in Nigeria, especially during the time when the alleged transaction took place.
We hope that Mr. Heiko will be able to retrieve the funds immediately however, we want to assure everyone that this type of transaction has never been processed inside our platform. We are strictly compliant with the policies of our gaming regulator to protect our customers' best interests against fraud and other unlawful activities.
I won $20-30 on top of my deposit, but they still decided to drag out the verification. I had to file a complaint with Curaçao eGaming ("CEG"), who agreed that I had provided enough documents for verification and obligated the casino to pay my balance. I ended up getting my money, but it took two months.
upd: Your verification process is poor. It's good that Curaçao eGaming understands how verification should take place.
Our KYC process is implemented for the safety and security of our platform as well as our players. This is in accordance with our Terms and Conditions which states:
"8.9 We reserve the right to confirm your name and address by post or otherwise. We may, at our discretion, undertake additional security checks for any information that you provide. By agreeing to these Terms and Conditions, you allow us to access, use, process and store the results of any identification verification or checks."
We always ensure that reviews are done as soon as possible. However, the timely processing depends upon your cooperation and prompt submission of the required documents.
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