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ギリシャ出身のプレイヤーは、目に見える問題がないにもかかわらず、カジノ側が身分証明書が破損していると主張して出金を拒否したため、出金に問題が生じました。さらに、アカウントに損失限度額を設定するという彼の要求も拒否されました。何度もやり取りした結果、カジノ側は1ヶ月以上も出金処理を行っていないことが判明し、彼は処理の遅延と賞金の損失の可能性を懸念していました。苦情処理チームはカジノ側に解決を試みましたが、カジノ側からの返答がなかったため、最終的に苦情は「未解決」と分類されました。プレイヤーは、カジノのライセンス当局に正式な苦情を申し立てることを検討するようアドバイスされました。

チリのプレイヤーは、オンラインカジノへの入金に問題があると報告し、資金が見当たらないと述べていました。会話の中で、プレイヤーは別のカジノのスクリーンショットを提供したため、入金がどこで行われたのか混乱が生じました。苦情チームから何度も説明を求め、有効な支払い領収書を提示したにもかかわらず、プレイヤーは必要な情報を提供しませんでした。プレイヤーからの返答がなかったため、苦情は最終的に却下され、問題は未解決のままとなりました。

The player wanted to withdraw their winnings of $700 and sent all the documents for verification to the casino. But the casino asked them to send them a statement from both of their bank accounts and once the player did so, they felt like the casino wasn't sure where exactly should they send the money to. The player didn't receive the money after all and the complaint remained unsolved.

Robin requested a withdrawal of €1,131but it was denied because of the high betting pattern she used while she played a bonus. She claimed that she didn't know that her playing pattern was of forbidden and asked for her deposit of €200 to be returned to her. We're not sure whether Robin had received her money or not but the complaint remains unresolved.

The player requested a withdrawal of €9,600 and was asked to send documents for verification. Shortly after that, the casino closed their account and confiscated their winnings due to discrepancies in the account. There is no further information available.

The player made a withdrawal request in the amount of $1,500 and was asked to send documents for verification. The player did so countless times and to numerous email addresses without any luck. There is no further information on this case.

The player won little over of $7,000 and asked for a withdrawal of $5,000. They kept on playing and asked for another withdrawal, this time of $1,000. A few days later, their money was returned to their player's account and the player was asked to send in documents needed for their account to get verified. The player did so right away but the payout was delayed and the complaint was left unsolved.

The player requested a withdrawal of €967.70. A few days later, the player contacted the chat representative and was asked to send the documents for verification. The player was asked to do so for three more times since the support team claimed that they never received the documents. After the player sent those in for the fourth time, they informed him/her that the account was closed due to the irregular betting pattern and all the funds will also be seized. There was no option to have the account reopened and this case remains unresolved.