The player belonged to one of the casino's devoted players no matter if he was winning or losing. In one day, he made two deposits without any bonuses and with the second one, he won and requested a withdrawal of €5,000. The next day, he received an email that stated that his account was blocked. The following day, he received another email where they informed him that he did some high betting and asked him to provide an information on which device did he play on when he won. On the following day, the player received yet another email where it said that the casino received a fraud warning from one of their game providers and they were trying to find out what happened and they would contact him as soon as they would found an answer. The player mentioned that he played his games as usual, like many times before and felt that the casino acted as ridiculous. There is no further information on this case.

Jimmy complained about winning with the welcome bonus an amount of €1,400. When that happened, he got notified that if he kept playing, he would be playing with the real money, which also meant that he had completed the wagering requirement. But when Jimmy closed his game, he had only €391 left on the account. He automatically contacted the casino and they told him to contact the manager. Jimmy kept contacting the manager numerous times and when he finally responded, he pushed him away with an information that they would investigate the case and would get in touch with him as soon as they would found a resolution. They never did and the casino also never responded to the complaint, which left this case unresolved.

Zomskis made a withdrawal request of €800 at the beginning of March 2019 but the casino didn't send him any confirmation. He then contacted the casino and they told him that his request was already processed and that his account had also been verified. Since Zomskis still didn't receive the payment he wrote them once again but this time, they never answered him. The status of his withdrawal request didn't change and he felt that the casino was ignoring him. The casino never responded to the complaint either and it remains unsolved.

The player requested a withdrawal but haven't received it. When they asked the casino for an update, no response was given to them. The player's account was successfully verified so they couldn't understand what was causing the delay. No updates since then.

Roelof complained that the casino didn't want to pay out his winnings won from a bonus. There was a term according to which the max cashout was the sum of the deposit + bonus, which they did pay to him twice, once it was by mistake. Then there was another term which said that there was no max cashout to the winnings won from a bonus as far as the wagering had been met. Confusing terms, each party applied the term that was fitting their situation. The casino didn't react to the public complaint but was in contact with the player via email, but that didn't help to resolve the issue and the complaint remained unresolved.

Jimaslan requested a withdrawal of €240 and two months later, the payment was still not completed and he just kept getting an email confirming his request and that the casino would contact him as soon as the process would be done. The casino never contacted him so Jim canceled his withdrawal and requested it once again but the casino was not replying to that request either. There is no further information available and the complaint stayed unsolved.

The player deposited $55 but wasn't able to play any game so he decided to withdraw the money. He was asked to provide documents for his account verification and even after that, he wasn't able to withdraw the deposit. He also wrote an email to the casino but they never responded. There was no live chat. There is no further information available.

After the player made a deposit and accepted a bonus, he wasn't able to play any slots. About two days later, he decided to withdraw his deposit but found out it was impossible because nobody would answer him. Since the casino didn't have a live chat, it looked like nobody worked there. No further details are available ever since then.

Jasenko16 complained that he had made a withdrawal request of €50 but two months later, he still didn't receive it. He said he had been in touch with the casino for two months and they promised him his payment and told Jasenko that his request was followed up on. No more reaction nor an update since then is available.