LeoVegas Casinoを厳正にレビューした結果、とても良いの評価を与える決定をいたしました。なにもいう事のないカジノです。 レビューを行う際、プレイヤーからのクレーム、推定収益、ライセンス、ゲームの信頼性、カスタマーサポートの質、利用規約の公平性、関連カジノ、出金と賞金額上限、その他の要素をCasino Guruでは精査しています。 LeoVegas Casinoは下記のカジノの関連カジノであるため、このカジノの評価は関連カジノにも影響されます。 レビュー全文を読み、このカジノについてさらに知ろう。
Casino Guruの調査と見積もりの結果、収益に関してはLeoVegas Casinoは最大規模のオンラインカジノ です。収益もプレイヤー数もかなり多いです。 カジノの収益は重要な要素となります。というのも、規模の大きいカジノでの高額賞金の出金は問題がないはずですが、規模の小さいカジノは出金が困難な場合があるからです。
現在データベース内にこのカジノに関するクレームが12件、関連カジノには14件のクレームが存在します。 このクレームを理由に、関連カジノの391のブラックポイントを含め、このカジノには3,228のブラックポイントが与えられました。 クレームとブラックポイントについては下記からさらに詳しく知れます。
注意:LeoVegas Casinoの利用規約にはプレイヤーにとって不公平な部分が存在します。ボーナスやプロモーションを使用する際に、その部分が問題になることがあります。 だからこそ、公平なルール設けているカジノをお探しになるか、プレイする場合少なくとも利用規約は注意して目を通すことを推奨いたします。
LeoVegas Casinoの評判評価を行う際に考慮されている各要素の詳細をご覧ください。評判評価は、Casino Guruがデータベース内にあるカジノの信頼性、公平性、その他の面をご説明させていただくために使用する指標です。
The player requested a withdrawal in the amount of £2,700 and soon after that their account was closed. The player contacted the casino and was asked to send the documents for verification. After they contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded themselve before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.
The player had an old account where he self-excluded himself from a few years ago. He tried to reopen it by contacting the casino without a response. He decided to open a new one, sent the documents for verification and while waited for the approvement, he played and won NOK6,500. He requested a withdrawal and the casino found out about his old account with them. Due to the breach of terms and conditions of having two accounts, the account went under the review. After it was reviewed, the casino informed the player about being warned previously about creating more than one account with them. The player claimed that if they would´ve reopened his old account, he would´ve never opened a new one. The casino decided the accounts would remain closed due to having multiple accounts and they wouldn't pay the player his winnings. There is no further information on this case.
The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.
The player's account was blocked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarrassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.
The player complained that they made a withdrawal request but later on found out their account was blocked. Many contact attempts with the casino had been made to no avail. The player didn't receive any explanation as to why their account got locked or what was wrong with the withdrawal request as all the documents needed for verification were submitted. No reaction from the casino, no more update on this case.
A player from India complained their withdrawal request wasn't processed within the indicated timeframe. When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email. No more update since then.
The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account. But because he didn't have access to the old email address anymore, he couldn't do so. The other account was opened by his ex-wife with his information and her email address. The casino decided to close his account, kept the funds, but left the ex-wife's account open. There is no further information on this case.
Dave, a long time player from the UK, had his account verified where he had to prove a lot of his information that would allow him to deposit huge sums. After he passed the verification, he was rewarded £5,000 in real money and £5,000 in bonus money. Shortly after that, he received an email about his account being under the review for 7 days due to irresponsible gambling. Seven days passed and his account was still blocked. Dave tried to contact the casino via phone calls and emails with no luck. Finally, he received an email where he was asked to verify that he didn't take money directly from this company where he owned a share and that he took money from his smaller company that invoiced his larger company. The casino never responded to Dave about the last verification. There is no further information on this case.
The player wanted to make a withdrawal via their new bank account but the casino refused it because it was not verified and the player was told to request the withdrawal to his old bank account. However, the old bank account was closed and they were advised to change the bank account info via a tab in the account. However, when the player tried to access it, they always got an error message. The casino kept telling the player the issue was sent to the relevant department and that they would get back to them once they'd solved this. About six weeks later, there was no progress on this issue and the player lost all the hope about getting paid so they gambled away the remaining funds and said they would never play at this casino again. No further comment is available since then.
The player tried to close the account permanently but he kept receiving different answers from the support team. He had two options which one of them was to self-exclude himself or just simply close the account where he would be able to reopen it anytime he wished to. He didn't wish to be self-excluded because he didn't have a gambling problem and didn't want to have a bad reputation at the other casinos. But after exchanging multiple emails with the casino, casino decided to self-exclude him because this option was permanent. There is no further information on this case.
SUNNYX won £1,729 and requested a withdrawal via bank transfer. He waited for some time and still did not receive the money. He contacted the casino's related department but didn't get any feedback. Two weeks passed and he contacted the live chat again and they told him it has been escalated to arrive at his bank as soon as possible. No further information is available since then.
CSZWONG87 signed up for a new account and deposited AUD22.22 expecting to receive a 100% welcome bonus as advertised in the casino. Then he realized that there was no welcome bonus credited at all. Live support stated that the players from the UK are not eligible for the welcome bonus, anyhow the player is from Australia. The casino refused to credit his welcome bonus for no valid reason and, according to the casino, the bonus terms stated there was no statement valid that Australia wasn't eligible to receive the welcome bonus.
BRENDON.AUSBURN claimed that he did not receive his 100% bonus offer as it was advertised. He tried to contact the support but they did not help him at all. There is no further update available at this point.
XCIMPOX deposited money and played on the live casino. From this game, he won approximately €80,000 and when he tried to withdraw that amount, his account was blocked without any notice from the casino. He asked the support for an explanation and they said they had to perform a security check of the account. He thought that the casino didn't act properly since he did send all the documents needed for verification already. The case remains unresolved.
James requested two withdrawals of £150 and £450 and locked his account. A customer support representative informed him that his withdrawals have a status of “Canceled”, to which James responded by stating that it’s impossible as his account was locked and therefore nobody could have canceled the withdrawals. While dealing with this over e-mail, James noticed numerous unauthorized transactions (total of £513) taken from his bank account by the casino, expressing his worries that his account might have been hacked. James insisted on dealing with the issue quickly, however, the casino’s responses were unsatisfactory so James turned to police, his bank, UK gaming commission, and Alderney gambling control commission for help. No updates since.
Rollanumber97 sent all the documents needed for verification to the casino and requested a withdrawal which kept on being in a pending mode for a while. No further update is available ever since then.
The player made a deposit of £100, took a 100% bonus and after completing the wagering requirements, he requested a withdrawal. He had provided all the documents needed for the account verification but later on, his account was locked due to a self-exclusion. No further information is available.
The player registered and accepted a welcome bonus offer. Shortly after that they won, requested a withdrawal and sent all the documents requested by the casino for verification. The next day they received an email where the casino informed the player about confiscating their winning due to multiple broken rules. The player filled the complaint and the casino never responded to it where the ThePOGG recommended asking the ADR service eCORGA for help. Ever since then there is no update available about this case.
The player was self-excluded at the casino's sister site and when they requested a withdrawal, it was denied due to this reason. The casino decided to not to pay the player's winning nor the deposit. They also stopped responding to their request which made this case unresolved.
Dan requested a withdrawal of £5,000 but it was denied due to a previous self-exclusion at the casino's sister site, Pink Casino. The casino decided to keep the winning and the deposit, too. The player claimed that he did pass the verification so why wouldn't they pay him what he deserved. The ThePOGG recommended Dan to ask for the help of a gaming authority. Unfortunately, the case was not resolved and it stayed open.
The player used a first deposit bonus but lost. They made another two deposit and got their winning up to £190 and requested a withdrawal. When the player went to check on their account, they clicked on the bonus balance to remove the bonus funds and the whole amount disappeared. There is no further information provided about this complaint.