The X Factor Games Casinoのレビュー

The player had done one successful withdrawal in the past, including the document verification, which was also approved. Then he requested another withdrawal, but changed his mind and canceled it. He kept on playing and got his winning up to £5,100 and decided to request a withdrawal again. Next time he logged into his account, it happened to be blocked. The player contacted the support immediately and they told him that his funds would be confiscated due to him having multiple accounts opened with the casino's sister sites. The casino never provided the player with any relevant proof of these accusations and the case remains unresolved.

カナダのプレーヤーは 550 カナダドルと 600 カナダドルの現金出金を要求しましたが、通常の 3 ～ 5 日の処理時間を超えて出金は保留されたままでした。完全に検証され、サポートに連絡されたにもかかわらず、解決は発生しませんでした。プレーヤーの問題が苦情チームによってカジノの代表者にエスカレーションされた後、プレーヤーは 25 日間待った後にお金を受け取ったことを確認しました。この解決策の後、苦情は苦情チームによって「解決済み」としてマークされました。