A Big Candy Casino - プレイヤーの出金が遅れています。

It has been over a month and they still haven't processed my withdrawals.

My first withdrawal was for $600 I received 3 weeks later. But the withdrawals still pending are

One for $816.89 on the 12/02/2024

And for $450.00 on the 14/02/2024

Both wire transfers

I have contacted them Every second day and they come up with the same excuse. They will contact a manager and get it rushed ahead. Or they're waiting on their banking department to finalise the transaction.

Please help

~kind regards

Dear HelpMePlease,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which payment method did you use in the past to withdraw your winnings? Was it a wire transfer?
• Could you please advise if you passed the verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Past withdrawal was a wire transfer also.

No bonuses were active. I double checked as my first attempt at withdrawing was declined.

Verification? Sorry I don't understand.

Thank you I really didn't know what to do

Thank you very much for your reply, HelpMePlease. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear HelpMePlease,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.